Featured Article
Multilingual Customer Service
6 Lessons to Learn from Bad Customer Service Stories
Ruju Patel
December 10, 2020
Tales of 6 businesses that lost customers over bad customer support. Breeze through this quick read and take notes on what not to do!
5 Industries Excelling at Multilingual Customer Service
Aarohi Pathak
October 29, 2020
A key component of good customer service is ensuring that its multilingual. Take at look at these 5 industries that are nailing native language support!
Introducing Auto Reply on the Translate By Humans App for Zendesk
Akansha Barot
September 3, 2020
This new feature ensures you can win at quick turnaround with the click of a button. Here’s everything you need to know to know about the auto reply feature!
The Long Term Benefits of Human Driven Multilingual Customer Service
Ruju Patel
July 30, 2020
A detailed look into what makes human translation a great bet for multilingual customer service. Learn about long-term pricing benefits and more!
Introducing the Translate By Humans App for Freshdesk
Akansha Barot
July 9, 2020
Learn more about the new Translate By Humans app that allows Freshdesk users to offer multilingual customer service in 60+ global languages!
Case Study – Rebtel’s Increase In Customer Satisfaction With Multilingual Customer Support
Ruju Patel
July 2, 2020
Find out how the global VoIP service provider, Rebtel interacts with customers in multiple languages with the Translate By Humans app for Zendesk Support!