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The New and Improved Translate By Humans App for Zendesk – Version 3.1 Update

The Translate By Humans app for Zendesk multilingual customer support has come a long way since it was first introduced two years ago. The help desk product has undergone several upgrades based on our market research and customer feedback, making it a robust tool for multilingual support queries.

Version 3.1 of the app sees some significant improvements in terms of added in-app features as well as additional benefits customers get with the app. Read on to learn about the app, its features and what’s new.

One App, Several Benefits

This Translate By Humans (TBH) app helps support teams respond to their customer queries and support tickets on Zendesk in a language that is native to the customer. By using our app, customer support agents can have their customer query responses translated by professional, human translators in record time and at a competitive price. The app offers:

Easy Account Management: All the agents’ accounts under a single dashboard for the admin to view. Enable or disable their accounts at any time as per your requirement.

Default Language Options: Easily customisable language options for agents to receive communication in their native language.

Easy Order Tracking: Tracking of all agents’ orders under one dashboard.

24×7 Customer Support Services: A customer service team, available any time you need assistance.

The Process

The process we follow is quick and easy so that agents can respond back to customers in their native language in as short a time span as possible! The steps below describe what happens from start to finish when a new customer query comes in:

Translate By Humans app for Zendesk Process
  1. Customer support agents receive tickets in the customer’s native language
  2. Our app automatically machine translates the tickets into the agent’s selected default language
  3. Agents can then draft responses in their native language and send them to Translate By Humans for professional translation
  4. Once ready, the translations are sent back to the customer support agent
  5. The agent is all set to reply to customer queries in the customer’s native language

What’s New in Version 3.1

Let’s take a look at the new improvements in version 3.1 of the app and the additional benefits we’ve recently introduced: 

Easier Integration: Integrating the app with your Zendesk account has never been easier! Reduce the back and forth and simply follow this 3-step integration process to begin offering multilingual customer support.

  1. Log in to the Zendesk Dashboard
  2. Install the TBH app from the Zendesk Marketplace
  3. Sign up or log in to the TBH business account

Detailed Order Analyses: Receive periodic reports and data related to the volume of translation work carried out by us. Get insights on trends in ticket languages, growth in new languages, ticket frequency, cost savings through translation memory, and more.

Translation Memory (TM) and Glossary/Terminology: Build, maintain and share a custom translation memory (TM) and glossary for reduced pricing benefits for repeated segments. 

  1. Save on translation costs and experience a significant decrease in average turnaround time as your TM builds over time
  2. Receive regular communication to understand your TM savings and benefits for each language pair

Tags and Triggers: Our new status tags let you create a filtered view of your tickets for easy status/ticket tracking.

Free Trial* for Up to 2 Weeks: Try the app free before subscribing to our paid service. Create an account and get started right away! *Conditions Apply

Great Features Never Go Out of Style:

New improvements to our app wouldn’t be possible without a solid foundation. Here’s a recap of all the features that we’ve added over the years to make the Translate By Humans app a clear winner among our global clients:

Organising Tickets

TBH app for Zendesk Features

Placing Orders

TBH app for Zendesk Ticket Reply Features

Managing and Tracking Orders

TBH app for Zendesk In-app Features

Get Started with Multilingual Customer Service

Version 3.1 of the Translate By Humans app for Zendesk has everything you need to offer a seamless customer experience to your patrons around the world. Contact us to schedule a demo with our product specialists or refer to our demo presentation for more details on how to get started.

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